About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in its Front2Back™ Transformation approach, leveraging cloud and cognitive technologies to deliver hyper-personalized digital experiences.

Position: Senior Test Engineer – Salesforce QA

Location: Bengaluru (Hybrid)
Experience: 4–6 Years
Employment Type: Full-time
Job ID: 117160-30-1
Role: Salesforce QA Engineer

About the Role

We are seeking a Senior Salesforce QA Engineer with strong hands-on experience in Salesforce testing and deep expertise in Salesforce Experience Cloud (Communities/Digital Experiences).

In this role, you will be responsible for end-to-end quality assurance of Experience Cloud portals, working across functional, integration, regression, security, UI, and non-functional testing. You will collaborate closely with cross-functional teams and contribute to automation, CI/CD pipelines, and release quality.

Key Responsibilities

Quality Ownership

• Define and execute test strategies, test plans, and test cases for Salesforce Experience Cloud (B2B/B2C) implementations
• Test standard templates and custom features built using LWC, Aura, Flows, and Apex

Functional & Integration Testing

• Validate user journeys such as self-registration, login/SSO, guest access, case creation, knowledge access, and CMS content
• Test sharing sets, profiles, permission sets, audience targeting, and role-based access

Security & Compliance Testing

• Validate guest user security and access controls
• Test sharing rules, profiles, and permission sets
• Validate Experience Cloud security against common risks (CSRF, XSS, session security)

API & Data Validation

• Test REST and SOAP integrations between Experience Cloud, Salesforce clouds, and third-party systems
• Use Postman or ReadyAPI for API validation
• Perform SOQL-based data validation using Developer Console

Non-Functional Testing

• Validate performance, responsiveness, and mobile-first behavior
• Perform accessibility testing aligned with WCAG 2.1 standards
• Monitor Salesforce governor limits

Release & Deployment Support

• Support deployments using Change Sets, Copado, or Gearset
• Perform smoke, regression, and UAT testing
• Provide quality sign-off with clear metrics

Defect Management & Collaboration

• Log, track, and manage defects using Jira or Azure DevOps
• Participate in Agile/Scrum ceremonies
• Collaborate with Product Owners, Admins, Developers, and Architects

Must-Have Qualifications

5–6 years of total QA experience with 3+ years in Salesforce testing

Strong hands-on experience with Salesforce Experience Cloud, including:

• Site setup and templates (Customer Account Portal, Partner Central, Build Your Own)
• Navigation, branding, CMS, moderation, and page variations
• Guest user security, sharing sets, and audience targeting
• Authentication flows (Self-registration, SSO, SAML, OAuth)

Hands-on testing of LWC, Aura Components, Flows, Approval Processes, and Record-Triggered Flows

Experience with automation tools such as Provar, Copado Robotic Testing, Selenium, Cypress, or WebdriverIO

API testing using Postman (REST/SOAP) with JSON/XML validation

Working knowledge of SOQL and Salesforce Developer Console

Strong understanding of Salesforce security model (Profiles, Permission Sets, OWD, Roles, Sharing Rules)

Experience with Jira/Azure DevOps, Zephyr/Xray/qTest, Git, Salesforce Data Loader

Strong communication and documentation skills

Good-to-Have (Preferred)

Salesforce Certifications (ADM-201, Platform App Builder, Experience Cloud Consultant, Certified Associate)

Exposure to Salesforce CI/CD (Copado, Gearset, SFDX, Scratch Orgs)

Experience with Service Cloud, Marketing Cloud, Knowledge, Digital Engagement, or B2B Commerce

Performance testing using JMeter or k6

Accessibility testing using axe or Lighthouse

Experience with localization and internationalization testing

Why Mphasis

• Work with a global organization delivering large-scale Salesforce and digital transformation programs
• Exposure to enterprise clients and complex Salesforce implementations
• Strong focus on learning, innovation, and modern cloud technologies
• Structured processes, stable projects, and collaborative team culture
• Opportunities to grow across domains, platforms, and leadership tracks

Why This Role Is Good for You

• Own end-to-end quality for Experience Cloud portals
• Gain deep expertise in Salesforce Experience Cloud security, integrations, and automation
• Work closely with architects and developers on real-world enterprise solutions
• Build strong exposure to CI/CD, automation, and modern QA practices
• Ideal role if you want to specialize in Salesforce QA and grow technically

Interview Preparation Tips

• To prepare for this role, candidates should be comfortable with:
• Salesforce Experience Cloud concepts and templates
• Guest user security, sharing sets, and authentication flows
• Testing LWC, Flows, and Salesforce automation
• API testing using Postman (REST/SOAP)
• Salesforce security model and role hierarchy
• Agile testing practices and defect management
• Hands-on examples from past projects will be helpful during discussions.

Career Growth

At Mphasis, you can grow as:

• Senior Salesforce QA Specialist
• Salesforce Automation or CI/CD QA Lead
• Salesforce Test Architect
• Domain or Project QA Lead
• Career paths are supported through learning programs, certifications, and real project exposure.

How To Apply:

Apply Through Mphasis Official Career

Frequently Asked Questions (FAQ)

Is this a remote role?
This is a hybrid role based in Bengaluru.

Is automation mandatory?
Automation experience is preferred, but strong manual Salesforce testing expertise is equally important.

Which Salesforce clouds will I work on?
Primarily Experience Cloud, with integrations to Service Cloud, Marketing Cloud, and other platforms.

Do I need Salesforce certifications?
Certifications are preferred but not mandatory.