About Cognizant:

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant Hiring For Process Executive-Kolkata

Cognizant is hiring Process Executive – CDM/PV professionals with 0 to 4 years of experience for its Kolkata location. This role is ideal for candidates who have an interest in customer management, complaint handling, and life sciences operations. The position offers hands-on exposure to real-world customer processes, data handling, and Generative AI–enabled workflows while working in a hybrid model with rotational shifts.

Cognizant Job Description:

Job Category: Operations / BPM (Life Sciences)
Designation: Process Executive-CDM/PV
Location: Kolkata/India
Work Mode: Hybrid
Required Experience: 0 to 4 years of Experience

Roles and Responsibilities of Process Executive:

• Prepare and maintain documentation related to customer management and complaint handling processes
• Ensure compliance with company policies, quality standards, and life sciences regulatory requirements
• Handle customer complaints efficiently and ensure timely resolution while maintaining high service quality
• Analyze customer data using MS Excel to identify trends, gaps, and improvement opportunities
• Support the use and maintenance of Generative AI tools to improve workflow efficiency
• Collaborate with cross-functional teams to enhance customer experience and process performance
• Participate in training programs to stay updated on customer management practices and AI-driven tools
• Maintain data accuracy, confidentiality, and professionalism in all customer interactions
• Track process performance and contribute ideas for continuous improvement necessary.

Must Have skills for Process Executive :

• Strong working knowledge of Microsoft Excel for data analysis and reporting
• Basic understanding or exposure to Generative AI tools and automation concepts
• Experience or interest in customer management and complaint handling within the life sciences domain
• Good communication and interpersonal skills to interact effectively with customers and internal teams
• Ability to work in a hybrid model and rotational shifts
• Strong attention to detail, time management, and multitasking abilities
• Proactive mindset toward learning, process improvement, and problem-solving
• High level of professionalism and data confidentiality awareness

Required Certification :

• Microsoft Office Specialist (MOS) in Excel AI for Everyone and Certified Customer Service Professional (CCSP)

Who Can Apply?

This role is suitable for candidates who:

• Are freshers or early-career professionals (0–4 years)
• Have experience or interest in Life Sciences operations
• Are comfortable working in rotational shifts
• Want to build a long-term career in BPM / Customer Operations

Career Roadmap – Process Executive (CDM/PV) at Cognizant

Cognizant offers a structured career path for professionals starting in Process Executive roles, especially within life sciences and customer management operations. With consistent performance and skill development, employees can grow into more specialized and leadership positions.

Career progression path:

• Process Executive – CDM/PV
• Senior Process Executive
• Subject Matter Expert (SME)
• Team Lead / Process Lead
• Operations Manager / Delivery Manager

This role helps build strong foundations in customer management, complaint handling, compliance processes, and AI-assisted operations, which are valuable skills across the life sciences and BPM domains.

Interview Process – Cognizant Process Executive (CDM/PV)

The interview process for the Process Executive – CDM/PV role at Cognizant is designed to assess your communication skills, domain understanding, and ability to handle customer and data-driven operations efficiently.

Typical selection stages include:

1. Application Screening
   Recruiters review your resume to check eligibility, experience (0–4 years), and suitability for life sciences and customer management processes.

2. Initial HR / Screening Call
This round focuses on:

• Communication skills
• Shift flexibility and hybrid work readiness
• Basic understanding of customer service and operations

3. Technical / Domain Interview
This round evaluates:

• Customer management and complaint handling knowledge
• Basics of Life Sciences, CDM, or PV processes (if experienced)
• MS Excel skills (data handling, reporting, analysis)
• Awareness or basic understanding of Generative AI tools

4. Final HR Discussion
Covers:

• Role clarity and expectations
• Salary discussion
• Work shifts and location confirmation
• Joining timeline

👉 Note: Freshers may have a simplified interview flow with more focus on communication, willingness to learn, and basic operational knowledge.

How To Apply:

Click Here For Apply through Cognizant Career Link

❓ Frequently Asked Questions (FAQs)

• Is this role suitable for freshers?
  Yes, candidates with 0–4 years of experience, including freshers, can apply.
• What is CDM/PV?
  CDM/PV refers to Customer Data Management and Pharmacovigilance-related processes within the life sciences domain.
• Is this a work-from-home role?
  This is a hybrid role, requiring both office and remote work.
• Are rotational shifts mandatory?
  Yes, candidates should be comfortable working in rotational shifts.
• Is Generative AI experience mandatory?
  Basic knowledge is preferred, but training and learning opportunities are provided.
• What location is this role based in?
  The role is based in Kolkata, India.